Training that Meets the Unique Needs of Your Business
More than 25 training and skill development programs are available to help you take your team and your business to the next level. Choose the off-the-shelf version or have us customize a program specific to your objectives.
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Please contact us for course outlines, price quotes, and schedule availability. All of our programs can be delivered in-house, offsite, over the phone, or via the web.
Collections & Customer Service
- What’s My Negotiating Style?
- Dealing with Tough Negotiators
- Learning to Listen
- The FDCPA Discussion™
- The Difficult Dozen™
- Handle with Care™
- Rookie Success for Collectors™
- Collections for Creditors
- The 12 Rules of The Incredible Collector™
Human Resources & Supervision
- Dirty Little Secrets that Negatively Affect the Workplace
- Motivating Employees to Be Their Best
- Coaching Skills Inventory
- Team Leader Survey
- Training, Coaching, & Mentoring
- Train-the-Trainer
- Coach-the-Coach
- Coaching Tune-Up
- Beyond the Headset
- Creating a Hiring Blueprint
- Making the Case for Training
- Behavioral Interviewing
- Successful Onboarding
Team Building
- Birds of a Feather
- Team Advantage
- The Five Dysfunctions of a Team
- Team Adventure Series Survival Simulations
Operations Management
- Avoiding Commoditization
- Social Media’s Impact on Your Company Brand
- Designing an Internal Complaints System
- Designing an Effective Phone Quality Monitoring Program
- Unlock the Hidden Power of Call Recordings
Personal Development
- Fundamentals to Successful Time Management
- Personal Branding
- What’s My Communication Style?
- Learning Preference Assessment
