New professional services portfolio offers the expertise to expedite time-to-value and increase efficiencies

(Muncie, IN. – February 9, 2010) – Ontario Systems, a leading provider of accounts receivable and revenue cycle management solutions for collection and health care industries, announces its new professional services portfolio for the accounts receivable management (ARM) industry. Ontario’s professional services offering includes six strategic service lines – consulting, implementation, development, upgrade, training, and managed services – enabling agencies to expedite time-to-value, increase their operational efficiency, drive ROI and ultimately stay ahead of market and client demands.

“We are adjusting with our clients’ needs to be more flexible, fast and cost-efficient by offering a portfolio of services to help them improve operational flow and meet their clients’ demands,” said Pat Murphy, Director, Professional Services, Ontario Systems. “By pairing our operational expertise with innovative technology solutions, our clients can focus on improving their bottom line and growing their business.”

“We appreciate the hard work, dedication and patience Ontario Systems’ Professional Services team provided NorthStar Memorial Group during our FACS Subscription installation,” La Tonya Blalark, Manager, Client Services, NorthStar Memorial Group, LLC. “Throughout the process and upon completion we have received outstanding customer service. Even though we are a small organization, we definitely have not been treated like one.”

With more than thirty years of implementation experience and forty consultants, Ontario Systems’ comprehensive product portfolio and extensive professional services offerings provide the expertise to assess, architect and implement the best accounts receivable management technologies for an agency’s needs. Ontario’s professional services portfolio includes:

Consulting Services – to help agencies make the most of their innovative ideas and technology, Ontario’s consulting service provides agencies with an expert team of analysts to assist in management consulting, systems assessments and application solutions consulting.

Implementation Services – to expedite time-to-value and drive ROI during an enterprise system implementation. Implementation services include project management, product implementation services, FACS, Artiva and Collect Savvy migration services.

Development Services – to turn new business ideas into a competitive advantage that keep agencies ahead of the market.

Upgrade Services – provides risk assessment and advice to help make complex, enterprise system upgrades less stressful for the IT department, enabling clients to stay ahead of the competition, meet regulatory demands and exceed expectations.

Managed Services – a managed system administration service that manages the daily tactical activities such as application management (FACS, Artiva, Collect Savvy), database management and telephony management.

Training Services – a continuous learning resource for entire organizations that provides top-to-bottom training options including classroom, customized on-site, live virtual classroom and self-paced on-demand training to help agencies maximize the value of their receivables management technologies.

Ontario’s professional services are currently available. For additional information, please visit www.ontariosystems.com/index.php/ar_management/professional-services.

About Ontario Systems
Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation’s top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. For more information, call 800-283-3227 or visit www.ontariosystems.com.

Internationally recognized IS0 9001 standard furthers Ontario’s reputation as a trusted advisor and valued software and solution partner

(Muncie, IN. – February 03, 2010) – Ontario Systems, a leading provider of accounts receivable and revenue cycle management solutions for collection and health care industries, has achieved the ISO 9001:2008 quality certification, which certifies that an organization has met the world-class standard for Quality Management Systems in all of their key activities. In achieving ISO 9001 certification, Ontario becomes one of the first software and solution providers in their markets to achieve the best-in-class quality standard – recognized as having world-class best practices in areas of software development, human resource practices, compliance, security, customer service, supply chain management and sales and marketing processes.

The ISO 9001 is an internationally recognized Quality Management System (QMS) standard governed by the International Organization for Standardization that outlines commonly accepted practices for an enterprise-wide quality management system. The QMS provides an environment for consistency and predictability of output to meet customer and applicable regulatory requirements and is based on eight quality management principles intended for sustained performance improvements, which include: customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making and mutually beneficial supplier relationships.

“We are thrilled to earn this worldwide standard, as we continue raising the bar of excellence in our industry,” said Tony Reisz, CEO, Ontario Systems. “In today’s collection marketplace, customers need a solution provider that is knowledgeable and committed to providing internal processes and expert solutions that far exceed the minimum compliance standards required of them in a vastly complex mix of regulation, best practices and law. The ISO 9001 certification proves once again that Ontario is the safe and secure solution in the ARM and healthcare industries, ultimately benefiting our partners and customers.”

The ISO 9001 is the latest standard achieved by Ontario, who leads the industry in maintaining independently certified best practices and assuring complete product regulatory compliance. Ontario already has attained the SAS 70 Type II Certification, and is currently in the process of attaining the ISO 27001:2005 Security Certification. They have also been recognized by their customers for certifying that their products are fully in compliance with the Health Information Portability and Accountability Act (HIPPA), Federal Information Security Management Act (FISMA), Fair Credit Reporting Act (FCRA), Fair and Accurate Credit Transaction Act (FACTA) and the Fair Debt Collection Practices Act (FDCPA).

“Customers in the marketplace generally assume that compliance is built-in with all companies and products, which is not always the case,” said Ron Fauquher, Chief Strategy Officer, Ontario Systems. “Ontario not only bakes compliance into our products, but we do it at a much deeper level than most. All of our products are developed to be innately compliant with industry and security regulations so that users can focus their efforts on revenue recovery as opposed to monitoring regulation.”

For more information on Ontario Systems and their regulatory compliance, please visit http://ontariosystem.sectorlink.org/index.php/about/regulatory/.

About Ontario Systems
Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation’s top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. More information, call 800-283-3227 or visit www.ontariosystems.com.

New software solution improves collections and provides intelligent tools to make better business decisions

(Muncie, IN. – December 15, 2009) – Ontario Systems, a leading provider of accounts receivable and revenue cycle management solutions for collection and health care industries, announces the introduction of Collect Savvy, a new software solution designed for better debt collection management. With a focus on reducing and controlling costs while making collections more strategic, Collect Savvy provides collection agencies the flexibility and intelligence needed to make agile decisions in an ever-changing industry.

From contact management to month-end processes, Collect Savvy automates everything based on the agencies needs and objectives. The software’s variety of new features is highlighted with Strategy Commander, which allows users to select a specific strategy for each account or group of accounts and then instructs the system to automatically follow the rules of the strategy. The system can estimate the cost of each action, estimate the return, and present the user with pinpoint ROI. In addition to Strategy Commander, Collect Savvy offers the Champion/Challenger feature, which enables users to see which strategies are meeting goals and which are not so that the strategy can be adjusted accordingly.

“With declining margins and decreasing liquidation, combined with ever-changing technology and regulations, collection agencies are looking for a way to keep pace in a brutal market,” said Tony Resize, CEO, Ontario Systems. “Collect Savvy not only offers users improved collections, but the intelligent tools it takes to make better business decisions. The software enables agencies to become smarter, more agile, and more profitable, all with no money spent in up-front capital expense.”

With the incorporation of the Microsoft Dynamics CRM platform into Ontario Systems’ software suite early this year, Collect Savvy users will improve their overall cash flow and realize cost reductions and operational efficiencies. In addition, because of the wide familiarity with Microsoft products, training and implementation become faster and easier. Aiding in the transition to Collect Savvy, the software also offers a Migration Navigator feature, which enables users of previous Ontario software versions like FACS, Artiva, or competitive software the ability of migrating to Collect Savvy with minimal effort or downtime.

“After using FACS for nearly twenty years, our agency has been blown away with the features and functionality of Collect Savvy – it’s basically night and day as far as ease-of-use,” said Nate Olson, Vice President of Operations, Illinois Collection Service, a customer who has been testing Collect Savvy through Ontario’s Technology Adoption Program (TAP) the last three months. “The feature-driven software, logical user-interface and support from Ontario make Collect Savvy very easy to use – essentially taking all of the programming associated with new software out of the picture. Ontario continues to design tools that deal with the issues we are all facing out in the market.”

Other significant features include:

· Best Data – ensures users have most accurate and effective demographi information available

· Data Services Waterfall – allows users to control what data sources they use when they pull them

· Matching – lets agencies take advantage of data services they have already purchased and share the data across accounts

· Business Intelligence – provides detailed reporting capabilities with logical, real-time dashboards that highlight key performance indicators

SmartTouch Financial – gives users automated period-end processing to handle report balancing, payment records and the seamlessly send client statements electronically.

Availability:

Collect Savvy is available immediately and can be deployed on-premise or as a Software-as-a-Service (Seas). For more information about Collect Savvy, visit www.ontariosystems.com.

About Ontario Systems:
Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation’s top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. More information, call 800-283-3227 or visit www.ontariosystems.com.

Program allows potential customers to test software, receive support and provide feedback on pre-release products

(Muncie, Indiana – December 8, 2009) – Ontario Systems, a leading provider of revenue cycle management and collection management solutions for the accounts receivables management and health care industries, announces the new Technology Adoption Program (TAP), a software development program designed to give select current and potential customers early access to new technology before product ship dates. More importantly, the TAP enables Ontario to validate assumptions, visions and feature design decisions, ultimately benefiting customers with current and future product versions.

Unlike software Beta programs that can be more broad and shallow with their focus, Ontario’s Technology Adoption Program seeks a deep client relationship in order to deliver the best products to market – based on what the market needs today and in the future – not what it once wanted when a product was envisioned. TAP clients are hand-selected by Ontario based on thought leadership and the ability to give rich feedback. The program enables companies to get involved at much earlier stages, working directly with the people designing and building the product, to see individual features as they are developed and tested. Feedback is shared with the entire Ontario team throughout the program as it serves as an important driver of product requirements.

“Our TAP attracts thought leaders from companies of all sizes and from many different market segments to ensure that the solution will serve our entire industry,” said Michael Zammuto, Chief Operating Officer, Ontario Systems. “With our highly dynamic markets and customers, we want to make certain that we are bringing the best possible product with features needed today and in the future when it begins shipping to customers. It is a great commitment for our TAP clients, but ultimately serves as an investment in their own business leadership.”

“We were extremely pleased to be selected for the Ontario’s TAP and have seen tremendous benefits in the few months we have been working with Ontario’s upcoming Collect Savvy product, “said Nate Olson, Vice President of Operations, Illinois Collection Service.“It not only gives us hands-on experience with the product before it hits the market, but it opens up the communication channels to actually give input on issues we have or see in the market, resulting in a better product for us in the end.”

Availability
The Technology Adoption Program (TAP) is currently available to select clients based on thought leadership and the ability to give rich feedback. TAP is currently for Collect Savvy, but will be rolled out to all future major software projects. For more information on Ontario System’s Technology Adoption Program, please visit www.ontariosystems.com.

About Ontario Systems
Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle management and collection management solutions for the health care and debt management industries. The company’s customers are among the nation’s top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. More information, call 800-283-3227 or visit www.ontariosystems.com.