Browsing Tag collector mentor

Summer Daze

The July/August 2010 issue of collector mentoris now available. Inside you’ll find helpful tips for keeping motivated this summer, dealing with negative influences, and tuning up your goals. Also, inside are articles and advice from industry members Joel LeBlanc, Jaci Feirstine, Michelle Dunn, Carol Freeland, and John McNamara. Learn how to speak your mind (professionally), handle customers who demand late fees be waived, and take a peek at the differences between commercial and consumer collections. Plus, much more!

July 27, 2010 By : Editor Category : recent issues Tags:, , ,
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collector mentor Unveils New Website, Opens Social Media Channels

ADEL, IOWA — collector mentor, the credit and collection industry’s premier training aid, announces a new social media strategy today, including a newly designed website aimed at encouraging a deeper interaction with its subscribers.

According to Gary Jensen, editor of collector mentor, the new enhancements are a direct response to the results of a recent subscriber satisfaction survey. “We take subscriber satisfaction very seriously,” he says, “and while the overall survey results greatly exceeded our expectations with positive responses, we felt that there was an opportunity to respond to our subscribers’ needs in these areas.”

NEW WEBSITE
The new site, www.collectormentor.com, will provide visitors with a seamless view of the publication’s online presence by combining the existing product site with an already lively and informative blog component. “The new site was designed specifically for our audience of both frontline collectors and management personnel,” Jensen notes.  “It boasts a more user-friendly interface, which encourages visitor interaction.”

SOCIAL MEDIA INITIATIVES
“Many of our subscribers indicated a desire to interact with collector mentor online,” Jensen says of the survey. “The increased popularity of social media tools such as Facebook, Twitter, and LinkedIn make it easy for companies to connect with their customers and opening those channels is a natural next step for the publication.”

Subscribers can now interact with collector mentor on the following social media platforms:

Jensen adds, “The more interaction we can have with our readers, the more we know about what they want, and we can use that information to build stronger relationships with our subscribers. We expect this new strategy to provide us with the opportunity to connect with our readers in a powerful way.”

For more details on collector mentor, please visit www.collectormentor.com.

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For more information, please contact:

Gary Jensen
Editor | collector mentor
Phone: (515) 339-5899
Email: editor@collectormentor.com
Web: www.collectormentor.com

June 24, 2010 By : Editor Category : industry news Tags:, ,
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collector mentor Teams Up with InsideARM to Deliver Collector Challenge Series

For immediate release                         
June 21, 2010

collector mentor Teams Up with InsideARM to Deliver Collector Challenge Series
The collector mentor Challenge™ designed to help industry professionals unleash their full potential

ADEL, IOWA — collector mentor, the credit and collection industry’s premier training aid, announced today that it has teamed up with insideARM.com to offer a weekly content series aimed at motivating and inspiring credit and collection professionals.

“The mission of collector mentor is to inspire, motivate, and educate members of the credit and collections industry, and delivering a recurring, simple challenge that supports our mission made The collector mentor Challenge an ideal fit,” said Gary Jensen, editor of collector mentor. “I’m personally very excited to have the opportunity to inject some positive energy into the industry, especially at the frontline level.”

The collector mentor Challenge will explore a variety of topics including careers, personal growth, health, family and friends, and finances. To help readers get the most out of the program collector mentor has also made available two downloadable tools that readers can use to chart their progress and experiences.

“Similar initiatives have worked well in life coaching and business coaching programs, and we wanted to apply that model to the credit and collection industry,” said Jensen “I fully believe that participation in the The collector mentor Challenge will help industry professionals learn more about themselves, and in turn, lead them to greater levels of success and satisfaction in what they do, ultimately helping them close the gap between where they are and where they want to be.”

According to Michael Klozotsky, managing editor at InsideARM.com, “The lion’s share of media coverage on the ARM industry, much of it overtly negative, is aimed at the corporate level.  So it’s easy to forget that the largest population of collection industry professionals is made up of hard working men and women who do their jobs on the front line every day.  A part of insideARM.com’s mission is to bring to light the human aspects of debt collection that make it an ordinary American job.  We are pleased to partner with collector mentor on this content series specifically developed for the people whose work drives this industry.”

For more details on The collector mentor Challenge, please visit www.collectormentor.com/thechallenge and http://www.insidearm.com/go/collector-challenge.

 

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 For more information, please contact:

Gary Jensen
Editor | collector mentor
Phone: (515) 339-5899
Email: editor@collectormentor.com
Web: www.collectormentor.com

Michael Klozotsky
Managing Editor | InsideARM.com
Phone: (240) 499-3836
Email: mklozotsky@kaulkin.com
Web: www.insideARM.com

June 20, 2010 By : Editor Category : industry news Tags:, , ,
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A Closer Look

a closer look

Tips for collecting from customers who suffer from PTSD, advice for handling frivolous disputers, unfair practices, information on the top five FDCPA complaints of 2009, and much, much more!

May 22, 2010 By : Editor Category : recent issues Tags:
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Hello?

Hello?

Four ideas for taking teamwork to the next level, a free skiptracing website that you can’t afford to overlook, advice from industry legend Ron Brown, tips for handling customers who want a call back and much, much more!

March 31, 2010 By : Editor Category : recent issues Tags:,
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Kinne, Leib, McNamara, and McNaughton Join Editorial Advisory Board

Four industry pros add perspective, ensure balanced editorial

ADEL, IOWASkills World, publisher of the popular credit and collections training publication collector mentor, announces the appointment of Gary Kinne, Bryan Leib, John McNamara, and
Gina McNaughton to the publication’s editorial advisory board.

“Our subscriber base has grown tremendously over the past year,” said Gary Jensen, chief learning officer for Skills World. “collector mentor is now read in more than five countries, and our subscribers represent every market in the industry. The additional board members’ perspective and experience will allow us to continue meeting our goal of ensuring well-balanced, high-quality editorial that meets the diverse needs of all our readers.”

As the premier skill-development publication for frontline credit and collections professionals,
collector mentor delivers insightful and powerful articles in the areas of collections, credit, skiptracing, industry regulations, and soft business skills.

The new board appointments include:

Gary Kinne
Kinne, president and owner of Asset Recovery Inc., has been in the collection industry since 1978. In addition to having third-party collection agency experience, he has also spent time in the healthcare industry. Kinne has been involved in both the state and national levels of ACA International, The Association of Credit and Collection Professionals. On the state level, Kinne served as chair of the Education Committee, and as secretary, vice president, and president of the Georgia Collectors Association. On the national level he has served on ACA’s Online Committee, the Ethics and Professional Responsibility Committee, and the Education Council. He is a renowned industry trainer who has presented over 350 seminars, including more than 100 in his role as a certified instructor for ACA International.

Bryan Leib
Leib is vice president of operations for international commercial collection agency Leib Solutions based in Gibbsboro, New Jersey. As a second-generation collector, he has grown up in the industry and is actively involved in several industry associations, including serving on the board of directors for the International Association of Commercial Collectors. He has served as a columnist for collector mentor since July 2009, and has a wealth of experience in business-to-business collections. Leib holds a Senior Certified Collection Professional designation, and was named one of the Top 50 Most Influential Collection Professionals in 2008 by Collection Advisor Magazine. In addition, Leib was recently selected to serve on the United Way of Camden County Emerging Leaders Committee.

John McNamara
McNamara is the chief marketing officer at technology firm LiveVox based in San Francisco, California, and also serves as director for third-party collection agency Fidelis Recovery Solutions in Atlanta, Georgia. With more than two decades of experience, McNamara is a highly respected member of the credit and collections industry and is a regular contributor to industry conferences and publications. He was named one of the 50 Most Influential Industry Executives in 2006 by Collection Advisor Magazine, and was the recipient of ACA International’s 2009 Kurt Swersky Leadership Award. McNamara started in the industry as a collector for American Creditors Bureau in 1983. He’s also held the position of senior vice president of banking and retail for First Data, and chief operating officer for Asset Management Outsourcing.

Regina McNaughton (Harris)
McNaughton is a partner with The McNaughton Group, a boutique consulting firm located in Fullerton, California. She has more than 20 years of industry experience, including 16 years with NCO Group, where she started in 1990 at NCO Financial Systems, Inc, in an entry-level position. McNaughton was promoted several times and moved throughout the country to transition several acquisitions. She is recognized as an expert in healthcare collections. In her last position at NCO, she served as regional vice president. In addition, she is active in several industry and philanthropic associations, and the owner of the Debt Collection FDCPA–FACTA–GLBA–FTC Regulations Forum LinkedIn Group.

The editorial advisory board also includes Matthew Campbell, collections manager at Remit Corporation; Ronald S. Canter, Esq., founder of The Law Offices of Ronald S. Canter; Michelle Dunn, president of Michelle Dunn’s Credit and Collections Association; Carol Freeland, president of Acts Plus; David Glezerman, bursar at Temple University; Matt Twitty, customer care manager at Advantage Travel; and Debra Schulze, director of loss prevention at GTE Federal Credit Union.

For more information about collector mentor, or to download a sample electronic copy, please visit www.collectormentor.com.

February 25, 2010 By : Editor Category : raves Tags:,
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collector mentor™ to Give Away 250 Complimentary Subscriptions

For Immediate Release
February 2, 2010

collector mentor™ to Give Away 250 Complimentary Subscriptions
The Industry’s Only Publication for Frontline Collectors Doesn’t Want Economy to Thwart Training

ADEL, IOWASkills World announced today that it will be giving away 250 complimentary electronic subscriptions to first-time readers of its popular bimonthly publication collector mentor.

“The credit and collections industry has brought us all many challenges this past year,’” said Gary Jensen, founder and chief learning officer at Skills World and collector mentor editor. “As companies continue to cut expenses, especially in the area of training, we want to do our part to ensure that companies can still provide frontline collectors with access to the information they need to be successful in this turbulent economy.”

As the premier skill-development publication for frontline credit and collections professionals, collector mentor delivers insightful and powerful articles about collections, credit, skiptracing, industry regulations, and soft business skills.

collector mentor offers inspirational, motivational, and educational articles designed to help staff become more profitable collectors, more productive employees, and better stewards of the industry,” said Jensen. “This publication isn’t for the C-suite executive; it’s for the individual responsible for making the calls and talking with customers.”

One-year subscriptions will be provided at a company level, and subscribers will have the right to internally reproduce and redistribute issues at no cost to ensure that each staff member has a personal copy. This offer lasts until all 250 subscriptions are awarded, or until March 1, 2010, whichever comes first. For more information about receiving a complimentary subscription, visit http://www.collectormentor.com/trial and enter code “Free250.”

For more information about collector mentor, or to download a sample electronic copy, please visit www.collectormentor.com.

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Notes for Editors

About collector mentor
collector mentor is a bimonthly publication designed to meet the very specific needs of frontline credit and collection professionals. Each issue provides subscribers with information on a variety of topics including industry laws, collection techniques, soft-business skills, and more.

Electronic subscriptions are available for $99 per year. Hard copy subscriptions, which include an electronic copy, are available for $159 per year.

About Gary Jensen
Gary is the founder and chief learning officer for Skills World, where he serves as a consultant, trainer, and business coach. He has more than a decade of experience in the credit, collections, and financial services industries having served as a trainer, supervisor, and manager. He is a former Certified Instructor for ACA International, The Association of Credit and Collection Professionals, and has appeared as a guest speaker at events such as ACA’s Annual Convention, ACA’s Fall Forum, Credit and Collections Business Academy, and NCHELP’s Debt Management Conference. His articles have been featured in Collector Magazine, Consumer Trends, Management Trends, Collect! Magazine, and see} Magazine.

You can find him ranting and raving on his popular blog The Pickle Fork and follow his tweets on Twitter at www.Twitter.com/gjens.

About Skills World
Skills World is a professional training and business services company located in Adel, Iowa. Founded in 2007, Skills World exists to help individuals and companies realize greater levels of success, enjoyment, and satisfaction in what they do by closing the gap between where they are and where they want to be.

For more information, please visit www.skillsworld.org or call (515) 339-5899.

February 2, 2010 By : Editor Category : industry news Tags:, ,
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Unlocking Secrets of Success

unlocking secrets of success 

Setting SMART goals in 2010, social media and debt collections, secrets to success, avoiding three common career mistakes and much, much more!

January 27, 2010 By : Editor Category : recent issues Tags:,
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November/December Issue of collector mentor Now Available

The latest issue of collector mentor is now available for download.

November 10, 2009 By : Editor Category : recent issues Tags:,
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Which U.S. President Signed the FDCPA Into Law?

FACT or FICTION?
The Fair Debt Collection Practices Act (FDCPA) was signed into law by U.S. President John F. Kennedy.

And, the survey says . . . . . FICTION!

The FDCPA (HR 5294) was signed into law by President Jimmy Carter at 10:00 a.m. on Tuesday, September 20, 1977!

Read President Carter’s speech on HR 5294 here.

September 24, 2009 By : Editor Category : miscellaneous Tags:, ,
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