Next scheduled dates:
September 21, 2011
Part 1: 11:00 am-12:30 pm CT | Part 2: 1:30 pm-3:00pm CT
IMPORTANT NOTE: This is an assessment-based learning event. Please carefully read the additional details below.
OVERVIEW
Listening is one of the main duties of a collector. It is through effective listening that a collector can gain the information needed to negotiate most successfully. But, while we like to think of ourselves as good listeners, research suggests that practically everyone can benefit from improved listening skills. Listen Up! is intended to help participants increase their awareness of behaviors that contribute to and detract from effective listening, in additional to providing practical advice within an easy-to-understand framework.
In this program attendees will learn about internal and external listening barriers, review challenging listening experiences, and explore three dimensions of listening. Armed with this knowledge individuals will be in a better position to improve their communication, and negotiating, skills.
This is a two-part, assessment-based virtual learning lab. Virtual learning labs include a pre-webinar assessment, post-webinar testing, and a certificate of completion. The assessment allows participants to gauge current behaviors in order to establish a baseline for closing performance gaps, and post-testing checks for understanding while increasing retention.
LEARNING OBJECTIVES
- Define what it means to listen and understand the importance of effective listening skills at work.
- Understand common barriers to effective listening.
- Identify common barriers to effective listening.
- Improve performance in three dimensions of listening: Staying Focused, Capturing the Message, and Helping the Speaker.
ABOUT THE ASSESSMENT
The purpose of the Learning to Listen assessment is to help individuals identify the extent to which they practice behaviors that are associated with effective listening, as well as the extent to which they practice behaviors that contribute to a break down in listening. The assessment measures behavior in three areas: (1) Staying Focused, (2) Capturing the Message, and (3) Helping the Speaker.
INSTRUCTOR(s)
Gary Jensen, Editor, collector mentor
COURSE LENGTH
180 minutes delivered in two 90 minute sessions
AUDIENCE
Frontline collectors, trainers, team leads, supervisors, managers, agency owners
COST
$157 per site (includes assessment for first attendee). Additional attendees are $25.
REGISTRATION OPTIONS
Because this is an assessment-based virtual learning lab registration is only being accepted via fax, mail, or phone.
PHONE: Please call us at (515) 339-5899.
FAX: Download the registration form and fax a completed copy to (515) 993-1912.
