resources

Download a free copy of the Fair Debt Collection Practices Act (FDCPA) by visiting the Federal Trade Commission’s website.

Plymouth, NH – With social media taking over as the new way to market, network and grow your business, the credit and debt collection industry is no exception. Michelle Dunn, the founder of the American Credit and Collections Association has created a social networking website for anyone who wants to learn more about collecting money, credit management and networking with others within the industry.

Membership is free and members can create a profile, upload videos, start a blog, join groups, ask questions and much more. Visit Americancreditandcollections.ning.com/
to join and keep up to date on what is happening in the industry, meet new people, learn about industry events and expand your network.

As Michelle Dunn’s American Credit and Collections Association has grown, so has its website, www.Credit-and-Collections.com. Any industry is only as strong as its members and membership has skyrocketed over the past few years. Michelle created her association in 1998 to serve as a vital networking function, bringing members together with similar interests and to share best practices and in the process, make the entire debt and credit industry stronger.

Individuals join Dunn’s Credit and Collections Association for many reasons. Some join because they are thinking about starting a collection agency, or they may work for one. Some other members include credit managers, business owners, book keepers, lawyers, collectors, vendors, media and the list goes on. Dunn’s new web site has been designed to present different levels of information to all members and visitors while delivering member-specific information and special discounts to members when they log in.

The member-driven website provides all members with critical information and educational tools including e-courses, conferences, webinars, books and updates on products and services.

Michelle Dunn is an award winning author and columnist. She is the founder and CEO of the American Credit & Collections Association, one of the Top 5 women in Collections, and one of the Top 50 most influential collection professionals in her industry. Michelle has been quoted and featured in The Wall Street Journal, Smart Money Magazine, CNN & other National publications.

Want to give your collections a boost? Who doesn’t in this economy!

In his Wall Street Journal article, author Raymund Flandez, provides a look at Three Best Ways to Make Sure Customers Pay.

These tips include:

1. Figure out your customers’ payment history.
2. Make it easy for them to pay.
3. Use mobile devices.

Want details? Be sure to click here to read the full article.

Gary’s latest eBook, Beyond The Headset: 25 Hints, Tips, and Techniques for Engaging the Call Center Frontline, is now available for free download. Please click here to download your complimentary copy.

And, please, tell your friends to tell their friends!

The folks at Kaulkin Ginsberg have put together an excellent search engine specifically designed for the ARM industry.

According to the site:

“Searchreceivables.com is a “vertical”, or domain-specific, search engine. This is a relatively new tier in the Internet search industry, consisting of search engines that focus on specific slices of content in order to deliver the most relevant results in the most efficient manner.

For instance, a Google search on “collections” yields more than 316,000,000 results, many of which cover things like museum or baseball card collections.

An ARM Sites search yields just about 35,000 results that are far more targeted to what a Searchreceivables.com user is likely to be looking for”

Be sure to stop by and add this to your “favorites.”

Gary Jensen
Editor collector mentor

The Medical-Dental-Hospital Business Associates (MDHBA) announced on Friday that it has developed a new certification for those involved with healthcare patient accounting.

According to the MDHBA press release, the Certified Patient Account Specialist (CPAS) “focuses on providing education and recognition for agency client personnel who are involved with patient balance accounts.”

The cost? $55 MDHBA Agency Member Clients/$85 Non-MDHBA Agency Member Clients.

Still interested? Be sure to brush up on your skills with the MDHBA CPAS Study Guide first!

Good luck!

Gary Jensen
Editor
collector mentor

Have you stopped by the collector mentor website to download a copy of the sample issue?

Don’t delay another second … the tips in the sample issue can help you and your staff collect more today! Click on the image below to download the .pdf version!

Gary Jensen
Chief Learning Officer
Skills World