recent issues

The latest issue of collector mentor Magazine is now available for download.

In this issue:

• Summer School, No Longer for the Under-performer
• Dogs, Dudes, and a Little Nonsense w/Michael Klozotsky of insideARM.com
• How Can I Stress Urgency Without Stressing the Consumer?
• cm Challenge: Invest in SST!
• How to handle, “I know the client!”
• Communication Styles
• The Two Concerns of Every Collector
• ACA’s Professional Collection Specialist certificate program
• Are You Listening to Me?
• Rozanne Andersen on How to Get Serious About TCPA Compliance
• Plus more!

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The latest issue of collector mentor Magazine is now available for download.

In this issue:

• Is Your Parachute Open?
• The Real Frontline: One Agency’s Storey
• Who signed the Fair Debt Collection Practices Act into law?
• Bookshelf: Getting to YES
• The cm Challenge: Remember: It’s not a debate!
• Rozanne M. Andersen’s 30-Day Forecast: Sunny, Clear, No Chance of Overshadowing
• Trust: Can Anything Else Have a Bigger Impact on Workplace Performance
• 4 Ways to Sink Your Career With Facebook
• Attorney Connell Loftus answers the question: What Happens Once an Account Has Been Referred to an Attorney?
• Networking and Learning Opportunities
• The 10 Commandments of Professionalism
• Plus more!

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The latest issue of collector mentor Magazine is now available for download.

In this issue:

• Finding Your Passion
• Loving the Industry; Loving the Job w/Trish Chavez of CollectionCenter, Inc.
• Rozanne M. Andersen Discusses Email Communication
• Bookshelf: Everyone Communicates, Few Connect
• The cm Challenge: Listen to What Isn’t Being Said
• Tomio B. Narita Weighs in on the Practice of Pay-For-Delete
• Collecting Accounts in the Commercial World w/Donald B. Kramer, Esq. of Kramer & Frank, P.C.
• Michelle Dunn Helps a Locksmith Unlock Payment
• 5 Tips for Dealing With Office Stress
• Developing an Attitude of Gratitude
• Checking Up on Healthcare Collections w/Gina McNaughton
• Plus more!

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The latest issue of collector mentor Magazine is now available for download.

In this issue:

• A New Year, a New You
• Climbing to the Top w/Albert Rookard of ClientAccessWeb.com
• Understanding the Importance of Better Business Bureau Complaints
• Bookshelf: Getting Paid Using Social Media
• The cm Challenge: Become More Valuable
• 6 Ways to Quiet the Overly Talkative Consumer
• Avoiding Critical Errors w/Jaci Minges of Security National Automotive
• 7 Signs You May Need to Hire a Professional Collector w/Michelle Dunn
• 6 Strategies for Effective Professional Development w/Carol Freeland of Acts Plus
• Best Places to Work in Collections – Winners announced for 2010!
• Exploring Student Loan Collections w/The Bursar Brothers, Dennis DeSantis and David R. Glezerman
• Plus more!

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The latest issue of collector mentor is now available for download.

In this issue:

• Looking ahead to 2011 goals
• Frontline interview w/Sheila Carr of QC Holdings Companies
• 7 steps you can take when nobody answers
• 10 tips for managing B2B credit risk w/Michelle Dunn
• Usingactive listening skills to take your talk-offs to the next level
• How many calls are too many? w/Attorney Tomio B. Narita
• Holiday office party do’s and don’ts w/Dr. Randall S. Hansen
• Reviewing ACA International’s “Ask Doctor Debt” 
• Plus more!

The latest issue of collector mentor is now available for download.

In this issue:

• Blending coaching and collecting w/Brent Stanton
• Tips for moving up the ladder w/John McNamara
• 4 tips for surviving the predictive dialer
• How to collect from difficult customers while keeping your cool w/Michelle Dunn
• Cubicle etiquette tips your coworkers wish you knew about
• Harnessing the power of paraphrasing
• Risk-based pricing regulations w/Joel LeBlanc
• An overview of the CFPA w/Attorney Tomio B. Narita
• Navigating the industry online
• Plus more!

The July/August 2010 issue of collector mentoris now available. Inside you’ll find helpful tips for keeping motivated this summer, dealing with negative influences, and tuning up your goals. Also, inside are articles and advice from industry members Joel LeBlanc, Jaci Feirstine, Michelle Dunn, Carol Freeland, and John McNamara. Learn how to speak your mind (professionally), handle customers who demand late fees be waived, and take a peek at the differences between commercial and consumer collections. Plus, much more!

Tips for collecting from customers who suffer from PTSD, advice for handling frivolous disputers, unfair practices, information on the top five FDCPA complaints of 2009, and much, much more!

Four ideas for taking teamwork to the next level, a free skiptracing website that you can’t afford to overlook, advice from industry legend Ron Brown, tips for handling customers who want a call back and much, much more!

Setting SMART goals in 2010, social media and debt collections, secrets to success, avoiding three common career mistakes and much, much more!