rants

Lesson: You Must Remit on Time!

A collection agency based in Bloomington, Minnesota had its collection license temporarily suspended by the Minnesota Department of Commerce for allegedly failing to remit recovered funds to its clients within 30 days. According to an article on InsideARM.com, the Department of Commerce claims the agency used the money to fund operations.

June 14, 2009 By : Editor Category : rants Tags:, , ,
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Copies of the FDCPA to consumers?

This is starting to get crazy.

I just read the article on InsideARM.com: NJ Bill Would Require Collectors to Send Copies of FDCPA to Consumers.

Is this for real, or is it another one of those bad dreams?

When I put the FDCPA into Word and move the columns to 0.5, it still comes out to 22 pages (can get it to 11 double sided).

To push this additional cost (paper and extra postage) onto the shoulders of the collection agencies is absurd, especially given the fact that a majority of collection notices are never opened in the first place. This could be a HUGE cost to the agencies, which they’ll perhaps have to pass back on to the creditor through higher fees, which the creditor will then have to pass back on to the good paying customers through increased prices.

Is this the best we got? Somebody, please tell me I’m dreaming and that I’ve overlooked something here.

Gary Jensen editor

April 20, 2009 By : Editor Category : rants Tags:, , ,
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Dateline NBC’s Debt Trap Story

Here is Chris Hansen’s Debt Trap production which aired on Dateline NBC in March.

Part 1

Part 2

Part 3

Part 4

Part 5

Part 6

April 16, 2009 By : Editor Category : rants Tags:, , ,
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The $0.01 Bill

An automated billing process caused a $0.01 overdue water bill to be sent to an Attleboro, Massachusetts consumer and warned of a potential lien against her home if the account was not cleared.

Read the whole story by visiting Blind Woman Threatened With Suit Over 1-cent on CNN.com.

How is your system set up? Do you bill for all amounts or just amounts over a certain limit?

December 17, 2008 By : Editor Category : rants Tags:,
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Mail Scare at Collection Agency

A recent article published by The Buffalo News about a collection agency receiving an envelope containing a strange powder reminded me that the “scare” mailings that followed 9-11 are still fresh on the minds of many people. In fact it is because of those scares that many companies developed formal policies and procedures to deal with this type of situation.

Does your company have such procedures in place? Would your employees or members of your team know what to do in the event this happens at your office?

Gary Jensen
Editor collector mentor

October 21, 2008 By : Editor Category : rants Tags:
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