| DATE(S) & TIME | TITLE | NOTES | REGISTER |
|---|---|---|---|
| November 4, 2011 Part 1: 11a-1230p CT Part 2: 130p-3p CT | Leader of the Pack - How to Use Your Personal Leadership Style to Help Every Employee Reach Peak Performance | This is an assessment-based virtual learning lab. Participants will complete a pre-webinar self-assessment and take a post-webinar test. | FULL |
| November 18, 2011 Part 1: 11a-1230p CT Part 2: 130p-3p CT | Handle With Care - Complaint Handling and Service Recovery Techniques for Frontline Collection Professionals | FULL | |
| December 9, 2011 Part 1: 11a-1230p CT Part 2: 130p-3p CT | The Incredible Team | This is an assessment-based virtual learning lab. Participants will complete a pre-webinar self-assessment and take a post-webinar test. | FULL |
| December 16, 2011 11a-130p CT | Listen Up! - Improving Collection Results With Effective Listening Skills | This is an assessment-based virtual learning lab. Participants will complete a pre-webinar self-assessment and take a post-webinar test. | FULL |
| January 13, 2012 Part 1: 11a-1230p CT Part 2: 130p-3p CT | Incredible Trust | This is an assessment-based virtual learning lab. Participants will complete a pre-webinar self-assessment and take a post-webinar test. | CLOSED |
| January 20, 2012 Part 1: 11a-1230p CT Part 2: 130p-3p CT | Coaching for Results - Using Team Coaching to Achieve Work Group Goals | CLOSED |
